1xbet com Privacy Policy — How Your Data Is Protected

When you open an account, browse, or use any of our services on 1xbet com, you share certain information with us. You have every right to know how that information is handled.

1xbet com believes transparency is the best policy. That is why this privacy policy is written in plain language — not heavy legal jargon. The goal is for users in Bangladesh to understand it easily.

This policy applies to the 1xbet com website, mobile app, and all related services. Any changes to the policy will be updated on this page, and users will be directly notified of significant changes.

1xbet com collects only the data that is strictly necessary. The different types of data we collect are described below:

Information collected at registration:

During KYC verification:

Information collected automatically while using the platform:

Collected data is used only for specific purposes. 1xbet com never shares your information with third parties for advertising.

• Account Management: Your name, email address, and phone number are used to create, secure, and manage your account.
• Payment Processing: Payment details are required for deposits and withdrawals. This information is fully encrypted.
• Identity Verification: KYC data is used to verify user identity and to prevent fraud.
• Support services: When you contact support, your history helps us assist you faster.
• Legal Obligations: Certain data must be retained as required by international financial regulators.
• Platform Improvement: Usage patterns are analysed to improve our services — this is always done anonymously.
• Security monitoring: Login details and IP addresses are analysed to detect any suspicious activity.

1xbet com never sells your personal data. However, limited information may be shared with trusted partners solely for operational purposes.

• Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, and banks for payment processing.
• KYC verification services: Licensed third-party services may be used for identity verification purposes.
• Law Enforcement: Relevant data must be disclosed when required by a legal directive or court order.
• Anti-Fraud System: Anonymised data may be shared with security specialists to help prevent fraud.

Your consent will be obtained before sharing data for any purpose beyond those listed above. Data is never passed to advertisers or marketing companies.

1xbet com follows the highest industry standards to protect user data. Our security measures include:

• 256-bit SSL Encryption: All data transmitted across the site and app is encrypted. No third party can intercept or read it in transit.
• Firewall & intrusion detection: Any unauthorized attempt to access our servers is detected immediately.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Restricted Access: Even within 1xbet com, only staff who genuinely need it can access specific data.
• Password hashing: Passwords are never stored in plain text — they are kept in hashed form.
• Data Backup: Data is backed up regularly to prevent any loss in the event of an issue.

Keep in mind, though — no one can guarantee 100% security on the internet. That's why it's important to use a strong password and enable 2FA. If you notice anything suspicious on your account, contact support immediately.

Cookies are small text files that a website stores in your browser. 1xbet com uses several types of cookies:

Essential and functionality cookies are required for the site to operate properly and cannot be disabled. Analytics and marketing cookies can be turned off at any time through your browser settings.

1xbet com does not retain data beyond the necessary period. However, certain information may need to be kept longer due to legal obligations.

• Account Information: Retained while the account is active. After account closure, data is generally kept for up to 5 years for legal reasons.
• Financial transactions: Retention of 5 to 7 years is mandatory under international anti-money laundering regulations.
• KYC Documents: 5 years from the date of verification.
• Support Conversations: Up to 3 years — so we can trace back and assist with older issues.
• Betting History: For the duration of your account and 2 years after closure.
• Log Files: Security logs are generally deleted after 90 days.

You have certain rights over your data. To exercise any of the rights listed below, please contact the support team.

1xbet com strictly prohibits access for anyone under the age of 18. Collecting or processing data belonging to minors is strictly forbidden.

If it is found that a minor has opened an account, that account will be closed immediately and all associated data deleted. If you believe a minor has used your details to open an account without your knowledge, please contact support right away.

If minors are present in your household, keep your devices and passwords secure. 1xbet com recommends using parental control software.

If you have any questions, concerns, or complaints about our privacy policy, please get in touch. We aim to respond within 7 business days.

• Email: support@1xbetcom.win — write to us with full details
• Live Chat: Visit the site and click the chat button — active 24/7
• Help Centre: Help Centre Detailed guides are available on the page

To file a complaint, email us with "Privacy Complaint" in the subject line. If you are not satisfied with our resolution, you have the right to contact the relevant data protection authority.